Terms & Conditions

At Golden Ticket (“we”, “the platform”, or “the application”), we respect your privacy and are committed to protecting the personal data you provide to us.

1. Information We Collect

• Identity Data — such as name, email address, and phone number.
• Payment Data — when purchasing or selling a ticket.
• Usage Data — such as device type, operating system, IP address, and usage timestamps.

2. How We Use Your Data

• To provide and improve our services.
• To process payment transactions.
• To communicate with you regarding orders or support.
• For analytical purposes and to enhance user experience.

3. Data Sharing

• With payment service providers.
• With analytics service providers.
• With legal authorities when an official request is submitted.

4. User Rights

You have the right to:
• Access your personal data.
• Request correction or deletion of your data.
• Withdraw consent for data usage at any time.

5. Cookies

We use cookies to improve performance and analyze user behavior.

6. Data Protection

We implement appropriate security measures to protect your information.

7. Updates

We may update this policy, and you will be notified through the app or via email.

8. Ticket & Compensation Policy

• In cases where compensation is applicable, the platform is not obligated to provide compensation in the same seat category or the same class as the original ticket.
• The platform reserves the right to provide suitable compensation based on available categories or classifications, as deemed appropriate to ensure fair service.
• Compensation may include:
• An alternative ticket in a different category,
• In‑app credit,
• Or any other compensation method adopted by the platform.

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9. Auction Policy

• If the auction owner fails to meet the stated conditions or does not deliver the product to the auction winner, the full amount will be refunded to the winner.
• Refund processing takes 7–15 days, depending on the policies and terms of the payment gateway used.

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